Refund policy

We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

1. RETURN REQUEST

To request a return, you can contact us at: contact@lpsimu.fr.

Please note that returns must be sent to the following address: 260 Rue de la Roche Taillée, 13690 Graveson, France.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at contact@lpsimu.fr.

2. DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.

3. EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (including special orders or personalised items) and personal care goods (including beauty products).

We also do not accept returns of hazardous materials, flammable liquids or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

4. EXCHANGES

The fastest way to ensure you receive the item you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

5. RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

6. REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@lpsimu.fr.