How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

LPSIMU / SUPPORT

Support that stays with your simulator.

A question about your setup, a technical issue or an order in progress? Reach the team that knows how your simulator was built and configured.

Contact technical support

YOUR SUPPORT CONTACT

Matteo Birro

After-sales support manager

I’m Matteo, LPSIMU’s after-sales support manager. I oversee the follow-up for your simulator and your support requests.

YOUR SIMULATOR, OVER TIME

A team that knows your setup.

We assemble, configure and test each LPSIMU simulator in our Graveson workshop. For support, tell us what equipment you have and what you are experiencing: our team can identify the right next step.

Installation and setup

Questions about delivery, installation or your initial settings? Share your order reference and the equipment concerned so we can guide you through the next step.

Technical assistance

Describe the symptom, when it started and any checks you have already made. Photos or a short video sent by email can help us diagnose it.

Warranty and maintenance

We review warranty and maintenance requests in light of your invoice, the equipment concerned and the applicable terms. Our team will explain the available solution after examining your case.

NEED HELP NOW?