At LPSIMU, our support goes beyond the mere manufacturing of your simulator. Every installation is designed to ensure a reliable, high-performance, and fully mastered experience from day one.
From workshop preparation and on-site installation to user training and technical support, our team guides you through every step of the process.
A simulator prepared, configured, and tested in the workshop
Before every delivery, your simulator is fully assembled, configured, and tested in our workshop. We check all components, peripherals, software, and settings to ensure optimal performance right from installation.
Each simulator also undergoes comprehensive stress testing. An LPSIMU technician conducts a session lasting approximately one hour to verify system stability, peripheral recognition, software behavior, and the overall proper functioning of the installation.
Delivery and installation throughout Europe
LPSIMU offers delivery and installation services throughout Europe.
During installation, our team handles the complete setup of the simulator in your space: positioning, connections, system startup, and any final adjustments required.
The goal is simple: to deliver a ready-to-run simulator, without you having to handle the technical setup yourself.
Comprehensive training on your simulator
Once the simulator is installed, our technician explains how it works and guides you through getting to grips with it.
This presentation covers, among other things, system startup, launching simulations, key settings, and best practices for using your simulator under optimal conditions.
You thus have the necessary foundation to start using your system immediately and independently.
2 hours of technical support included
Each LPSIMU simulator includes 2 hours of technical support after delivery.
This support service can be used to answer your questions, assist you in using your software, modify certain settings, or help you resolve issues related to your installation.
Our team also remains available for after-sales support to ensure the ongoing maintenance and monitoring of your simulator.
LPSIMU Support Hours
Our after-sales service is available during the following hours:
- Monday to Friday: 8:00 AM – 12:00 PM / 1:00 PM – 5:30 PM;
- Saturday: 9:00 AM – 4:00 PM.
Warranty for your simulator
Each simulator comes with a 2-year LPSIMU warranty.
Manufacturer warranties for the various components of your setup also remain applicable in accordance with their respective terms.
In the event of a hardware or technical issue, our team will assist you in identifying the cause and determining the most appropriate solution.
Manufacturing and Delivery Times
Manufacturing and delivery times generally range from 1 to 6 weeks, depending on the chosen simulator model, the level of customization, and component availability.
To find out the lead time for your specific configuration or to get updates on an existing order, please contact our team at: contact@lpsimu.fr.
Need help with your simulator?
Whether you are facing a technical issue, need software assistance, or simply require information about your simulator, our team is here to support you and quickly find the right solution.
Contact LPSIMU support, providing your simulator model, configuration details, and a description of your request that is as precise as possible.
At LPSIMU, our goal is simple: to provide you with a high-performance, "ready-to-race" simulator that you can master from day one, backed by support that continues long after delivery.
